Frequently Asked Questions
Q: What happens if I do not follow the terms and conditions?
A: Swim Design Space may request that you cease lessons, and a refund will not be eligible in these circumstances.
Q: Am I responsible for my own safety during lessons?
A: Yes, clients are responsible for their own safety at all times and must inform the teacher prior to the lesson of any concerns they have.
Q: What should I do if I have health issues?
A: Clients should inform the teacher of any relevant health issues and complete a Child or Adult Swimmer Consultation Form prior to their first lesson.
Q: Will I receive a refund if I need to cancel lessons due to sickness or a holiday?
A: No, Swim Design Space does not offer refunds for lesson fees due to sickness or holidays.
Q: Are refunds given for circumstances outside the control of Swim Design Space?
A: No, refunds will not be offered for circumstances outside the control of Swim Design Space.
Q: Can I join a class at any point.
A: Yes, clients are welcome to join a class at any time if a space is available.
Q: Are discounts offered for siblings or groups?
A: No, no discounts are offered for siblings or groups.
Q: What are the standards expected of clients during lessons?
A: Swimmers should not run on the poolside, remove loose-fitting or sharp jewelry, tie back long hair, wear a swimming cap and goggles, avoid drinking alcohol before the lesson, avoid eating or chewing gum during the lesson, and not take photos unless authorized.
Q: Will I be informed if there is a last-minute lesson time change?
A: Swim Design Space will notify clients of last-minute lesson time changes via SMS and email.
Q: What happens if a pool closure prevents me from having a lesson?
A: Swim Design Space will try to reschedule any lesson that has not been able to occur due to a pool closure.
Q: Who can sign up for swimming lessons at Swim Design Space?
A: Anyone can sign up for swimming lessons at Swim Design Space.
Q: How long do swimming lessons last?
Swimming lessons at Swim Design Space typically last for 30 minutes.
Q: How many people are in each swimming lesson?
A: The number of people in each swimming lesson varies depending on the level and type of lesson.
Q: What should I wear to my swimming lesson?
A: You should wear appropriate swimwear, such as a swimsuit or trunks, and bring a towel and a swimming cap and goggles.
Q: What is the experience level of the Swim Design Space instructors?
A: Swim Design Space instructors are highly experienced and certified by reputable swimming organizations.
Q: How often should I attend swimming lessons?
A: The frequency of swimming lessons depends on personal goals and schedule, but it is recommended to attend at least once a week.
Q: Can I choose my swimming instructor?
A: Yes, clients can request a specific instructor when signing up for swimming lessons, subject to availability.
Q: What types of swimming lessons are available at Swim Design Space?
A: Swim Design Space offers a variety of swimming lessons, including group lessons, one-to-one lessons, and specialized lessons for specific skills or age group.